Invoices & Billing Portal

StatusRadar uses Stripe for all payments, so your invoices, receipts, and payment methods live in the Stripe billing portal. From StatusRadar you manage your plan and auto-renew; from the portal you handle the financial details. This page explains how to reach the portal, what you can do there, and how invoices are generated.

For the subscription lifecycle see Billing Overview; for what each plan costs see Plans & Quotas.

Opening the billing portal

1. Go to Dashboard → Billing.
2. Click Manage billing (the billing-portal link).
3. You're redirected to Stripe's secure, hosted portal. When you're done, the portal returns you to Dashboard → Billing.

The portal is tied to your Stripe customer record, which StatusRadar creates the first time you check out. You don't need a separate Stripe login — access is granted through the StatusRadar dashboard while you're signed in.

What you can do in the portal

The Stripe billing portal lets you:

• Download invoices and receipts — every charge (subscriptions and top-ups) has a downloadable PDF.
• View payment history — past charges, dates, and amounts.
• Update your payment method — replace an expired or failing card. This is the fix for a past_due or suspended subscription: once a valid card is on file, Stripe retries the charge automatically.
• Update billing details — name, email, address, and tax/VAT information that appears on invoices.
• Manage your subscription — depending on configuration, view the current plan and renewal date.

How invoices are generated

• Subscriptions — Stripe issues an invoice on each billing cycle (monthly or annual). When the charge succeeds, Stripe notifies StatusRadar and your subscription's expiry date is extended; the invoice becomes available in the portal.
• Top-ups — each top-up purchase is a one-time charge with its own receipt, also available in the portal.

Because invoicing is handled by Stripe, the amounts, taxes, and currency on your invoices reflect your Stripe customer settings. Update your billing address and tax ID in the portal before your next charge so they appear correctly on the invoice.

Payment methods

Checkout and the portal support the payment methods enabled on the StatusRadar Stripe account — typically cards plus wallet options such as Apple Pay, Google Pay, and Link. Card details are entered on Stripe-hosted pages; StatusRadar stores only the Stripe customer and subscription identifiers, never your card number.

Auto-renew and renewal dates

Auto-renew is controlled from Dashboard → Billing, not the portal:

• On — Stripe charges your saved payment method on the renewal date and the subscription continues.
• Off — the subscription runs to the end of the current period, then stops and you return to the Free plan.

See Auto-renew for details, and Recovering from a failed payment for what happens when a renewal charge fails.

Failed payments and dunning

When a renewal payment fails, your subscription goes past_due and enters a grace period. Stripe's automatic retries ("Smart Retries") attempt the charge again over the following days:

• If a retry succeeds, the subscription returns to active — no action needed.
• If the grace period elapses without payment, the subscription is suspended.

The fastest way to recover is to update your card in the portal so the next retry can succeed. StatusRadar also reconciles past_due subscriptions against Stripe periodically, so a gateway-side recovery is reflected on your account even if a webhook was missed. StatusRadar never charges you directly during recovery — that's left to Stripe's dunning to avoid double-billing.

Receipts for your records

Need a copy for accounting? Open the portal and download the invoice PDF for any charge. Receipt emails are also sent by Stripe to your billing email — update that address in the portal if it differs from your StatusRadar login email.

Next Steps

• Billing Overview — subscription states and auto-renew
• Plans & Quotas — pricing and what's included
• Top-up Credits — one-time observability overage